Frequently asked questions
Warranty, vaccination, delivery and everything worth knowing before choosing your puppy.
Warranty
What warranties does my puppy include?
All our puppies are delivered with a written warranty in their transfer contract:
- Viral warranty: from the day of acquisition and for the following 8 days, against viral diseases.
- Hereditary and congenital warranty: during the first 12 months of life, against hereditary and/or congenital diseases that could not be detected at the time of delivery.
The full conditions are set out in the contract.
What do I need to do for the warranty to be effective?
For the warranty to be effective we ask you to:
- Let us know right away. Tell us about any symptom as soon as your puppy shows it, without waiting.
- Go to the vet named in the contract: VERDUM Veterinary Clinic (Vía Julia 77-81, 08042 Barcelona · Tel. +34 938 35 25 47 · WhatsApp +34 679 536 361 · Monday to Friday 10:00–20:30 and Saturdays 10:00–20:00, with 24-hour telephone emergencies; hours as stated by the clinic).
- If you live more than 150 km from the clinic, you can go to your own trusted vet. In that case you must inform us within the warranty period and send us the detailed medical report with the veterinary receipts.
- Follow the recommended vaccination and deworming plan and keep to the diet set out in the contract (Super Premium Royal Canin food suited to its age and size; our welcome kit includes a 2x1 offer).
What does the warranty not cover?
The warranty does not cover accidents or problems acquired once the puppy has left our kennel (for example colds, falls, road accidents, poisoning or mistreatment), nor costs at vets not indicated by us during the warranty period (except in the 150 km case explained above).
What happens if a covered problem is confirmed?
It is resolved as set out in the transfer contract: for covered hereditary or congenital diseases, by replacing the puppy with another of equivalent characteristics, subject to availability. We review each case with you based on the veterinary report.
Vaccination and deworming
What vaccinations and deworming does the puppy come with?
It goes home with the vaccinations and deworming appropriate for its age, recorded in its health card, and with its microchip. Your vet will tell you when the next doses are due.
What is a puppy’s vaccination schedule?
This is an indicative schedule based on standard veterinary guidelines; your vet adjusts it to each puppy.
| Age | Vaccine | Notes |
|---|---|---|
| 6–8 weeks | First combined vaccine (distemper, parvovirus, adenovirus) | Internal deworming a few days before. |
| 10–12 weeks | Second combined vaccine (usually with leptospirosis and parainfluenza) | The first kennel cough dose can be added. |
| 14–16 weeks | Third combined vaccine and first rabies dose | Rabies is not given before 3 months of age. |
| 12 months | Booster | From then on, the adult schedule. |
After that, distemper, parvovirus and hepatitis vaccines are boosted every three years, and leptospirosis and kennel cough every year, according to your vet’s plan.
When can my puppy go out for walks?
Until it has completed its vaccination schedule (around 16 weeks) and about 7–10 days have passed since the last dose, it is not fully protected. In the meantime:
- Do not put it on the ground in streets, parks or areas used by dogs you do not know.
- Carry it and let it meet people, sounds and different places: socialisation between 8 and 14 weeks is as important as the vaccines.
- It can play with healthy, vaccinated dogs you know, in clean places.
Your vet will confirm the exact date for its first walks.
Is the rabies vaccine compulsory?
It is not given before 3 months of age, so your puppy will not have it when it leaves us. It is compulsory in most Spanish autonomous communities; in Catalonia and Galicia it is not, except for travel abroad. The rules of the region where the dog will live apply, so check with your vet.
How often does it need deworming?
Puppies are dewormed regularly from the first weeks. After delivery, your vet will tell you the most suitable internal and external deworming plan for its age, weight and area. Following that plan is also one of the warranty conditions.
Delivery
Do you deliver all over Spain?
Yes, we deliver throughout Spain, including the islands. We use a trusted transport company and agree the date and details with you. We can also arrange international deliveries: get in touch and we will explain the requirements of the destination country.
From what age is the puppy delivered?
From 2 months of age. We wait for the puppy to develop properly, grow strong and socialise with its siblings and other animals, so it can then go home with its new family.
What documents and extras come with delivery?
- Health card (vaccination and deworming according to the schedule).
- Microchip.
- Transfer contract.
- Welcome manual.
- Food kit for the first days and 2x1 on Royal Canin for your next purchase.
Can you arrange the pedigree or LOE registration?
Yes. Depending on the litter, we can arrange the pedigree or registration in the LOE (Spanish Stud Book) at an additional cost. Ask us about each case and we will explain the options.
Booking and visits
How do I reserve a puppy?
Write to us and we will advise you. When you choose your puppy, a reservation is made and a pre-contract is drawn up with the puppy’s specifications and the estimated delivery date.
Can I come and meet them?
Yes. Book a visit to meet the puppies, their parents and our facilities. You can also choose from home, with their photos and videos.
What if there are no puppies available right now?
Check our upcoming litters and join the waiting list, or write to us on WhatsApp and we will tell you what we have planned.
Still have questions?
Write to us and we will help.
Looking for your next shepherd?
Tell us what you are looking for —companionship, sport or work— and we will advise you on the right puppy.